Frequently Asked Questions

WHAT WILL MY FIRST in person session BE LIKE?

You will be in a private treatment space, one-on-one with our licensed and board certified physical therapists. She will do a review of your medical history, a functional/ movement examination, an internal pelvic floor examination performed intravaginally or intrarectally to see how pelvic floor muscles are functioning (pelvic floor muscles are inside your pelvis), have a conversation about your goals for physical therapy, answer any questions you have, and develop a treatment plan that is evidence-based, holistic, and individualized to address your goals. Exams are as pain-free as possible; even patients with pelvic pain are surprised that a pelvic health evaluations are not as bad as she/he anticipated.  

HOW LONG ARE APPOINTMENTS?

The initial evaluation will last approximately 60 minutes. This is the time that is reserved for you.  Please come with your forms completed. These are online and quick; if you need to fill the forms out when you arrive, this takes away from your evaluation and treatment time. Follow-up appointments can be scheduled for 45-60 minutes based on your treatment plan.

HOW DO I SCHEDULE AN APPOINTMENT?

Please call/ text 816-434-5180. If your call is not answered, please leave a voicemail. Calls are returned within 1-2 business days. Book online: HERE.

WHAT ARE YOUR HOURS?

The clinic is open for appointments on Monday thru Thursday, 8am-6pm and Friday 8am-2:30pm. Times may differ per therapist. Thank you for understanding mom life.

DO YOU TAKE INSURANCE?

We have chosen to be out of network for most insurances so we can give you the best possible care. By removing ourselves from a preferred provider/contracted status with most insurance companies, we do not have to limit the time or quality of treatment we provide because of insurance restrictions.  We see patients for an hour, one on one and with the same therapist at each visit.  This allows us to make a treatment plan based on your needs and goals. 

Missouri Clinic: Empower Your Pelvis is in-network with Medicare and Tricare.

Copays are collected at time of service. Virtual Consults: Not covered by insurance.

Kansas Clinic: Cash Based. Straight forward on what treatment will cost at time of service.

Payment Options: We have the flexibility to assist patients in financial need, through Care Credit.  This offers our clients financing options of 6, 12 or 18 months at zero percent interest.

Reimbursement

If you chose to submit for reimbursement from your insurance company, we will provide a Superbill which will have all the necessary information your insurance company needs. This Superbill can be found on your patient portal. Do understand, insurance dictates the reimbursement rates, not Empower Your Pelvis.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprise or call 800.976.7544.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

HOW CAN I PAY MY BILL ONLINE?

Please click the “blue header” above to log in and pay your balance online.

HOW MANY VISITS WILL I NEED TO GET BETTER?

Without an evaluation, this is hard to answer. Generally by the 4th to 6th visit you should see an improvement in your symptoms and function. Pelvic health patients are generally seen once a week for a month, then every other week for 2-4 additional visits. Orthopedic patients may require twice a week visits if their symptoms are acute. It is typical to have significant improvement by the 6th visit. However, some patients find that physical therapy on a monthly basis helps keep them functioning at the level they desire and will schedule “tune ups” accordingly. Some patients are better in 2 visits, some patients in 12. So much depends on the individual level of health, commitment to self-care, cause of dysfunction, and how many compensations have occurred over time. It can be a process but we will teach you how to manage symptoms at home with an individualized home exercise program.

DO I NEED A PRESCRIPTION FROM MY DOCTOR?

No. Kansas and Missouri are Direct Access states for physical therapy, where patients do not need a referral from a doctor for treatment. Meaning you can see a physical therapist with no referral from a primary provider. All you simply need to do is call us directly to schedule or book online. If you prefer your provider be involved in you care, commutation avenues will be set up.

Patients are allowed to seek evaluation from a licensed physical therapist without a prescription or referral from a physician. However, if you plan on seeking reimbursement from insurance, your insurance provider may require a physician’s referral/ authorization. You may self-refer, and when the evaluation is completed, your therapist will send a Letter of Medical Necessity to your physician; once signed, this acts as a prescription for physical therapy. You can also complete the insurance benefits worksheet to find out if your insurance requires a prescription or referral, and choose to obtain one prior to your first visit.

Virtual Consult: See Virtual Session page